Cancellations, handled fairly.

This Cancellation and Refund Policy ("Policy") governs the cancellation and refund process for the AakarX Service. By making a payment, you agree to the terms outlined here.

All new users receive a 30-day free trial. During the trial:

• You can use all features of the Service without any charge
• You can cancel your account at any time without penalty
• No payment is required
• If you cancel during the trial, you will not be charged

After the 30-day free trial expires, the organisation owner must complete a one-time payment of ₹5,000 to continue using the Service. This payment provides the organisation with lifetime access.

Eligible refund requests

You may be eligible for a refund if:

• You request a refund within 7 days of payment
• The Service is not functioning as described due to technical issues on our end
• You experience significant service disruptions that prevent normal use
• You were charged incorrectly or multiple times for the same payment

Non-eligible refund requests

Refunds will not be provided for:

• Requests made after 7 days from payment
• Change of mind or no longer needing the Service
• Failure to use the Service during the paid period
• Violation of Terms of Service resulting in account termination
• Issues caused by user error or misuse
• Compatibility issues with your device or browser

To request a refund:

1. 1
   Contact us through our Contact page.
2. 2
   Include in your request:

   • Your account email address
   • Payment transaction ID (from your Razorpay receipt)
   • Date of payment
   • Reason for the refund request
3. 3
   We review your request within 2–3 business days.
4. 4
   If approved, the refund is processed within 5–10 business days.

Approved refunds are processed to the original payment method. The refund amount will be ₹5,000 (the full payment). Processing times vary:

• Credit / debit cards: 5–10 business days
• UPI: 3–5 business days
• Net banking: 5–10 business days

The refund appears in your account after your bank processes it. We're not responsible for delays caused by your bank or payment processor.

You can cancel your account at any time:

• During trial: cancel anytime without charge
• After payment: you can cancel, but access remains until the refund period expires (if eligible) or permanently if outside the refund window

To cancel, contact us through our Contact page. Upon cancellation:

• Your account is deactivated
• All your data is deleted within 30 days (unless required by law)
• You lose access to all features and data

If you violate our Terms of Service, we may terminate your account. In such cases:

• No refund is provided
• Your account is immediately deactivated
• Your data may be deleted without notice

If you initiate a chargeback or dispute with your bank or payment provider, we may:

• Immediately suspend or terminate your account
• Investigate the dispute in accordance with our policies
• Provide necessary documentation to your bank or payment provider

We encourage you to contact us directly to resolve any issues before initiating a chargeback.

In exceptional cases, we may consider refund requests outside the standard 7-day window. These may include:

• Extended service outages (more than 48 hours)
• Data breaches affecting your account
• Billing errors on our part

All such requests are reviewed individually and decisions are made at our sole discretion.

For refund requests or questions about this policy:

Please include "Refund Request" in your subject line for faster processing.

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes are effective immediately upon posting. We will notify users of material changes via email or through the Service.